Question 1

Do you ship to my country? What does it cost?

Accepted Answer

Shipping is free to the continentlal Canada and USA. If you live in Hawaii, US territories, or outside of North America I would love to send you one of my pieces, but I want to be sure of import regulations and shipping prices to your area before I take your order - please contact me first!    All shipments are made through CanadaPost/USPS with tracking included unless otherwise arranged.

Question 2

Do you take returns?

Accepted Answer

Due to the very personal nature of these items, I only take returns and/or provide reimbursement for items that are obviously defective from production (pictures and/or descriptions may be requested) Any issues that arise from improper care, expected wear and tear, or unusual use will not be considered.

Question 3

How do you ship? Can I choose my own carrier? Are you discreet? Can I choose giftwrapping?

Accepted Answer

I ship through CanadaPost/USPS. If you prefer/require a different carrier please get in touch before placing an order.   I ship as discreetly as possible in plain bubble mailers or boxes. If you are buying internationally, the customs declaration will say something like "wood plaque" or "carving" to ensure your privacy.    If you're sending a piece to a special sweetie and want something a bit fancier, gift wrapping options can be discussed - please get in touch!

Question 4

I have a wood allergy, can you accomodate?"

Accepted Answer

Unfortunately, no. While I can ensure that a certain species of wood is not used in a custom order, my tools come into contact with all sorts of materials and I cannot guarantee that the dust/sap of other wood types will not contaminate your project. It is up to you to determine how severe of an allergy you have/what you can tolerate and purchase responsibly.

General Inquiries

Paddles

Knives

Jewelry